Zoom Mate

Video Overview

Get an overview of Zoom Mate features in this video. There is more, book a demo to learn more.

Features

Users

Call Qs

Unlock deep insights into your Zoom Phone system with Zoom Mate's comprehensive analytics. Track key metrics like call volumes, response times, and agent performance through intuitive dashboards. Use this data to make informed decisions and continuously improve your team’s effectiveness.

Zoom Mate gives you a real-time overview of your team’s status. Easily monitor who’s available, busy, or on a call, with detailed insights into each agent’s activity. Group agents by their Zoom presence and quickly identify those currently handling calls, complete with details like queue assignments, call duration, and more.

Zoom Mate offers powerful tools for managing call queues with precision. Use color-coded indicators to instantly see queue availability and dive deeper into individual queue stats. Get a detailed look at each agent's performance, including answer rates and call outcomes, ensuring your team is always optimized for peak efficiency.

Analytics

Gallery

Quick view of various Zoom Mate pages.

Pricing

(USD Per Month)

Starter

$19

Up to 10 Users

Grow

$19 + $1/User

11-50 Users

Scale

Custom Pricing

50+ Users

Pricing

Tier 1

Upto 10 Users

$19/Month

$29/Month

$39/Month

Upto 20 Users

Upto 30 Users

$49/Month

Upto 40 Users

Custom Pricing

40+ Users

Tier 2

Tier 3

Tier 4

Tier 5

Satisfied Customers

Pieter, Clear Cover

Danny, National Cover

Clear Cover has been thrilled with Zoom Mate. With around 20 users and multiple calls running in parallel, managing our Zoom Phone system used to be a challenge. Zoom Mate provides us with real-time insights and easy-to-read dashboards that keep us on top of every call and queue. It’s streamlined our operations and given us the tools to ensure our team is always performing at its best.

National Cover has been using Zoom Mate for our Zoom Phone system, and it's been a game-changer. With over 15 users and 10+ queues, Zoom Mate gives us clear visibility into every aspect of our operations. The real-time dashboards and detailed call logs have made managing our team and optimizing performance easier than ever. It's an essential tool for our customer service.

It’s like what was inside the Zoom Phone is now visible to us. As a financial firm, knowing exactly what's happening with our calls is crucial, and Zoom Mate delivers. The detailed insights and real-time monitoring have been invaluable for our team at Domain Private Capital, helping us stay efficient and responsive. It’s become an indispensable part of our operations.

Shan, Domain Pvt Capital

Onboard in minutes

Setup an S2S Oauth App in Zoom Marketplace

1

2

Serve the App credentials to Zoommate

3

Navigate to Zoom Mate URL

With specific Webhook Events & scopes to pull the Call Queues and users information from your Zoom Phone Account.

So that ZoomMate can interact with your Zoom Phone instance to receive the necessary information.

See the events those are happening in your Zoom Phone on your screen now.

Frequently asked questions

What is Zoom Mate?

Zoom Mate is a powerful tool designed to enhance your Zoom Phone experience by providing real-time monitoring, detailed reporting, and comprehensive analytics. It offers a holistic view of your call queues, agents, and events, all displayed in a visually appealing dashboard.

What kind of analytics does Zoom Mate provide?

Zoom Mate offers detailed analytics on agent queue answer rates, allowing you to filter data by queue names, agent names, call directions, and more. It also stores up to 4 weeks of historical data, enabling you to track performance trends and make informed decisions based on past activity.

How does Zoom Mate differ from Zoom Phone Power Pack?

While Zoom Phone Power Pack provides queue monitoring and historical reporting, it limits you to monitoring one queue at a time and lacks a holistic view. Zoom Mate, on the other hand, allows you to monitor multiple queues simultaneously, along with detailed insights into agent performance, giving you a complete picture of your Zoom Phone system.

Is Zoom Mate easy to integrate with my existing Zoom Phone system?

Yes, Zoom Mate integrates seamlessly with your existing Zoom Phone system using webhooks and APIs, ensuring a smooth setup and immediate access to its powerful features.

Can I monitor multiple queues at once with Zoom Mate?

Yes, Zoom Mate allows you to monitor multiple queues simultaneously, giving you real-time insights into call flow, agent availability, and queue performance, all in one unified dashboard.

Who can benefit from using Zoom Mate?

Any organization using Zoom Phone can benefit from Zoom Mate, especially those managing multiple queues and agents. It’s ideal for businesses that need real-time monitoring, detailed reporting, and a holistic view of their call operations.

Contact Us

For inquiries about Zoom Mate, real-time monitoring of Zoom phone users, call queues status, beautiful dashboard charts, and reporting, please reach out to us using the contact information provided below.